Purchased a bullpadel 05 hybrid racket on a preorder and the communication from the team, specifically warren was fantastic, clear and quick. similar to delivery, the stock arrived earlier than expected to ninepadel which they got out near enough instantly and had the racket to me a day or 2 earlier than expected. the item was well packaged, nice little ninepadel keyring and some overgrips included as well as a hand written note with a thanks for my business. little things go a long way. very impressed from start to finish – 100% recommend using ninepadel for any padel related purchases whatsoever. I will be a returning customer when the time comes.