Privacy Policy
ninepadel.com (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data in a safe, fair, and transparent way. This Privacy Policy explains what data we collect, why we collect it, and how we use it. By using our website, you agree to the practices described below.
1. Who We Are
We are a UK-based business operated by a private partnership. Our website address is: https://www.ninepadel.com
If you have any questions about this policy, you can contact us at:
📧 shop@ninepadel.com
2. What Personal Data We Collect
We collect personal data when you:
- Place an order
- Create an account
- Subscribe to our newsletter
- Contact us via email or forms
Data we may collect includes:
- Name
- Email address
- Shipping and billing addresses
- Phone number
- Payment information (handled securely by our payment provider)
- IP address and device/browser info (via cookies)
3. How We Use Your Data
We use your data to:
- Process and deliver your orders
- Provide customer support
- Send you order updates and transactional emails
- Offer newsletters or promotional content (only with your consent)
- Improve our website and services
4. Legal Bases for Processing
We process your data under the following lawful bases:
- Contract: To fulfil your order
- Consent: For marketing emails (you can withdraw anytime)
- Legal obligation: For accounting or fraud prevention
- Legitimate interest: To improve customer experience and prevent misuse
5. Sharing Your Data
We do not sell your data. We may share your information only with trusted third parties that help us run our business, such as:
- Payment processors (e.g., Stripe, PayPal)
- Delivery and logistics companies
- Email platforms (e.g., Mailchimp or Klaviyo)
- Analytics tools (e.g., Google Analytics)
All partners comply with data protection laws.
6. International Transfers
If your data is processed outside the UK (e.g., via cloud services), we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the UK Information Commissioner’s Office (ICO).
7. Cookies
We use cookies to enhance your experience and gather anonymous analytics. You can manage or disable cookies in your browser settings.
See our [Cookie Policy] for full details.
8. How Long We Keep Your Data
We retain personal data only as long as needed to fulfill our services and comply with legal obligations, usually no longer than 6 years for order records.
9. Your Rights
Under UK data protection law, you have the right to:
- Access your data
- Correct inaccurate data
- Request deletion of your data
- Object to or restrict certain processing
- Withdraw consent for marketing
- Complain to the ICO (www.ico.org.uk)
To exercise any of these rights, please email us at shop@ninepadel.com.
10. Security
We take appropriate security measures to protect your data using encryption, secure servers, and access controls. However, no system is 100% secure—please protect your own passwords and account details.
Contact Us
For any privacy-related questions, email us at:
📧 shop@ninepadel.com