Terms & Conditions

Welcome to ninepadel.com. By using our website and purchasing products from us, you agree to be bound by the following terms and conditions. Please read them carefully.

1. About Us

ninepadel.com (“we”, “us”, “our”) is an online padel store operated by a private partnership based in the UK. We serve customers in the UK and Ireland with a curated selection of padel equipment and accessories.

2. Use of Website

• You must be at least 18 years old or have parental permission to use this site.
• All content on this site is owned or licensed by us. You may not reproduce or reuse content without permission.
• We reserve the right to change or withdraw any part of the website or these terms without notice.

3. Product Information

• We make every effort to display products as accurately as possible, but colours and specifications may vary slightly.
• All prices are listed in GBP (£) and include VAT unless stated otherwise.
• Product availability is subject to change. If an item is out of stock after your order is placed, we will notify you and offer an alternative or refund.

4. Orders and Payment

• Orders are accepted once payment is received and confirmed.
• We accept payment via secure methods including credit/debit card, PayPal, Klarna and Google/Apple Pay.
• We reserve the right to cancel any order for any reason, including pricing errors or suspected fraud.

5. Shipping and Delivery

• We ship to the UK and Ireland.
• Estimated delivery times are provided at checkout and may vary due to external factors.
• Customers are responsible for providing accurate delivery information. Failed deliveries due to incorrect details may result in additional charges.

6. Returns and Refunds

• You have the right to cancel and return your order within 14 days of receipt under the UK Consumer Contracts Regulations.
• Returned items must be unused, in original packaging, and suitable for resale.
• To initiate a return, contact us at shop@ninepadel.com within 14 days of delivery.
• Refunds will be issued within 14 days of receiving the returned goods.

7. Faulty or Damaged Goods

• If you receive a faulty or damaged item, please contact us within 7 days of receipt with photos and a description.
• We will arrange for a replacement or refund, including any shipping costs incurred.

8. Privacy and Data Protection

• We are committed to protecting your privacy. Your personal data will be used in accordance with our [Privacy Policy] and applicable UK GDPR and Data Protection Act 2018 regulations.
• We do not store payment details and use secure third-party processors for transactions.

9. Limitation of Liability

• We are not liable for any indirect, incidental, or consequential loss arising out of the use of our site or products.
• Our liability for any claim related to a product you purchase is limited to the purchase price of that product.

10. Governing Law

• These Terms and Conditions are governed by the laws of England and Wales.
• Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Us
If you have any questions about these Terms and Conditions, you can reach us at:
📧 shop@ninepadel.com